Sales Management Senior Executive – Global Head of Services Sales

Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity to our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

JOB SUMMARY

The Global Head of Services Sales is responsible for the growth and health of the Services Sales & Premium Engagement businesses, as well as the strategic component of the services cloud portfolio transformation. Accountable for development and communication of holistic Services Sales, Portfolio and Premium Engagement strategy, and for executing against growth and health targets consistently and successfully through the regional structure. Provides a point of contact for responsibility areas across the 3-in-a-Box model and serves as a key leader in the CBO Chief Customer Office organization.

JOB DESCRIPTION AND TASKS:

Services Sales:

Develop a strategic growth plan for global Services Sales, including an operational roadmap; execute through the regional structure.
Steer performance and financial results of Services Sales, along with the Customer Success regions.
Own the global Services Sales booking number.
Innovate on commercial and, with CS&D and Partner organizations, delivery models.
Drive the full Services Sales portfolio within the regional Services Sales organizations and in accordance with Board Area Customer Success and global Chief Business Office strategy.
Represent single point of contact for SAP on Services Sales.
Drive consistency, simplicity, speed, customer value realization and evelated customer experience.
Work with CS&D to drive a successful end-to-end services engagement.
Serve as Executive sponsor on key, global, strategic customers, and engagements.

Premium Engagement:

Develop a strategic growth plan for global Premium Engagement, including an operational roadmap; execute through the regional structure.
Develop the Premium Engagement global market; innovate via new technologies an digital modalities.
Serve as Executive sponsor on key, global and strategic Premium Engagement customers and engagements.

Portfolio Design & Governance (PD&G):

Manage the strategic component of the services cloud portfolio transformation through executing and accelerating the cloud service portfolio life-cycle.
Support 3-in-a-Box involvement for portfolio roadmaps to safeguard the strategy and priorities of Winning Plans.
Drive portfolio adoption at scale; define offerings which contribute to cloud revenue.
Create and commercialize the roadmap, develop digital selling channels.
Accelerate SAP's Service Portfolio shift to the cloud.

Key Competencies:

Customer Focus: strong focus on the Customer and customer success outcomes.
Business performance: ability deliver against financial and non-financial business goals.
Leadership: Track record of managing across a global organization as well as a complex matrixed structure. Fosters belonging, accountability, transparency, and trust.
Transformation: Understands key facets of business transformation, business process transformation and organizational change.
Followership: Motivates across a cross-Board area matrix. Strong internal and external brand.
Evangelism: Creates a vision, motivates against possibilities: employees, customers, markets.

REQUIRED EXPERIENCE

Extensive experience running a professional services / cloud services sales organization with a large P&L. Stakeholder management and influencing skills, including c-suite.
Cloud product knowledge across Solutions/Tools and applicable across Buying Center's.
Keen interest in adopting new technologies and tools; including market trends.
Demonstrated large global project and program management skills.
Experience leading within a matrixed, global organization, across functional areas and diverse cultures.
Exceptional interpersonal, communication, collaboration, and presentation skills on Senior Management level / C-Level.

KPI's (not inclusive)

Service Cloud bookings growth
Service Cloud revenue growth
Premium Engagement Revenue
Customer Satisfaction
Cloud Contribution/Margin
Churn ACV
Customer NPS

Language:

Fluency in English, any other language an asset. Fluency in the language of local markets desirable.

Education:

Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Required skills

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