Customer Success Partner Expert
Regular Full Time @SAP posted 1 month ago Email JobJob Description
Requisition ID: 427693
Work Area: Sales
Expected Travel: 0 – 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-1
Original Posting Date: 06/16/25
Job Title: Customer Success Partner Expert
Location: Newtown Square, PA
Work Model: Hybrid work model
Purpose and Objective:
SAP America, Inc. seeks a Customer Success Partner Expert at our Newtown Square, PA location responsible for the day-to-day customer engagement including product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negations.
Expectations and Tasks:
Proactively engage customers post-sale to ensure they receive the maximum value from their SAP Business Technology Platform Cloud Solutions. Assist with escalations or critical situation management. Serve as the technical trusted advisor “Cloud Solution Architect” providing “To-Be” State Architecture workshops, best practices, VIP Webinars, and driving re-platforming discussions with customers. Maintain retention and manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Build a network of colleagues and customer-facing personnel to support assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.
Education and Occupational Experience:
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Business Administration, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Business Administration, or a related field of study and five (5) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must involve two (2) years in the following:
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SAP Sales Processes and account management experience with customers in the U.S. and Canada;
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End-to-end commercial and contractual models for SAP SaaS and PaaS Solutions;
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SAP Cloud Strategy to transform customers into Intelligent Enterprises;
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Build business relationship with C-level customers; and
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SAP and Public Cloud Hyperscalers, including Microsoft Azure, Amazon Web Services, and Google Cloud Platform.
Travel: Position requires up to 30% domestic and international travel to various and unanticipated client sites.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: The annual base salary range for this position is $140,795 – $205,800. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $172,900 – $294,000. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
