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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Job Title: Transformation Success Manager (f/m/d)

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

YOUR FUTURE ROLE

Within SAP Signavio‘s Customer Success Team you will be responsible for defining and driving strategic initiatives and value-based approaches while engaging with strategic customers from SAP’s premium segments. Within this role you will further act as trusted value and transformation advisor (post sales) for assigned customers giving them guidance along SAP Signavio’s customer engagement model to reach their business goals and to ensure true transformation with our solution from Discovery to Realization in Post-Sales.

To thrive in this role, you are someone who appreciates hands-on consulting-style work, value delivery, close collaboration, open communication and feedback.

SAP is consistently recognized as one of the world's top employers. Now it's your turn to take the next step and help create the future. Overall duties within SAP Signavio’s Strategic Customer Transformation team include, but are not limited to:

Drive customer success and value realization:

• Stay engaged at our strategic customers as trusted change and transformation driver, thought leader and advocate for SAP Signavio’s value-driven transformation approach
• Focus on enduring strategic engagements and customer relationships to sustainably scale SAP Signavio suite usage focusing on long-term engagements and sustainable client relationships
• Strategically develop the adoption and consumption of SAP Signavio suite, methodology and value accelerators by driving customer value case creation, value realization and real transformation impact

Collaborate with regional sales, customer success, services functions and external partners to:

• Best support our strategic clients across adoption, consumption and expansion
• Establish value governance and transformation best practice to ensure customer success
• Be actively engaged as “hands-on” transformation advisor taking responsibility for achieving results across engagement teams
• Build trust and credibility with key customer stakeholder by thought leadership and dedication to tangible outcomes

Continuously drive the design of an impactful engagement:

• Own the creation of customer success stories
• Define the customer engagement process in order to develop strategic customers across customer value
• Include value management approaches into the strategic engagement methodology
• Consolidate global best practices from the field

In order to be successful, you bring the following skills and experience:

• Business Consulting experience (beyond technical implementation) and/or experience as a hands-on Customer Success/ Transfgormation Manager with accountability for a clients transformation outcomes is a must
• Practical experience in Continuous Improvement and Lean/Agile methods
• Lean Six Sigma or similar certifications are an asset
• Deep knowledge and practical experience in the area of data-driven Business Process Management (BPM) and/or Process Mining
• Practical experience in ramping-up process management functions and centers of excellence (CoEs) as a consultant or CoE lead
• Expert knowledge on process automation, mining and management technology (SAP Signavio or competitor solutions), its implementation, application and usage for continuous value creation
• Practical experience in value-driven transformation approaches from value discovery to realization
• Deep Knowledge in setting up agile program organizations and connect those with a process-oriented IT-Architecture and execution approach
• Experience in Client Relationship, Stakeholder and Change Management
• Practical experience in setting up holistic E2E-Transformation Processes (Method-Process/Tool-Data) proven in big strategic transformation programs is an asset
• Experience in connecting the world of business process management with the world of IT-implementation (ALM) to cover the end-to-end process lifecycle is an asset
• Ability to connect business and IT transformation including a deep methodological understanding why to implement in a process oriented fashion is an asset
• Practical experience in Enterprise Architecture Management, additionally to Business Process Management is an asset

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 165,500 – 349,500 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 413754 | Work Area:Sales  | Expected Travel: 0 – 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid