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OVERVIEW:

Solution Customer Success Manager(S-CSMs) have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure consumptions and product usage growth within assigned customers. The focus of this position is twofold, to maximize the value for customers of their investments in SAP HCM cloud products and promote revenue growth and protection.

The S-CSM HCM role is a specialist role within the Human Capital Management (HCM) domain. Its responsibility is to be the primary point of contact for our customers’ HR stakeholders, including HR and IT organizations and stakeholders from multiple levels within our customers’ organizations (from HR administrators and practitioners to the C-Suite). The S-CSM HCM role requires knowledge that spans from SaaS to human resources practices.

WHAT YOU'LL DO:

S-CSMs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized.

· Working with customers to develop their roadmaps to improve consumption and maximizing the value of the customer’s subscriptions

· Providing leading practice advice and guidance to customers for operating their SAP HCM cloud solutions

· Understanding customers’ business models, priorities, objectives, and goals to identify potential operational and commercial risks as well as expansion opportunities.

· Developing and executing a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members

· Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance and optimized contractual opportunities

· Understanding and leveraging Customer Success services to drive maximum value to customers

WHAT YOU BRING:

· 5+ years of experience managing customer engagements or other customer facing experience

· A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve

· Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.

· Experience in SAP SuccessFactors, other HCM SaaS products, HR, and/or HRIT

· Experience developing account management plans and with contract negotiations also is not required but highly valued

SAP'S DIVERSITY COMMITMENT 
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 116400 – 197900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.