Let’s Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. “At your side” is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We’re committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Senior Director, Retail & E-commerce Sales leads and drives overall growth for Ecommerce resellers, stores, and partners within the Retail and eCommerce channels in Brother’s Business Machines Group (BMG), which spans printing, copying, labeling, and fax. This role oversees a $100M+ revenue budget responsibility and leads a team of sales professionals across various Retail and Ecommerce sales channels. Additionally, this role has the ultimate responsibility for all sales functions within a division and develops and implements sales strategies and policies that help the division meet its revenue and profit goals.

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WHAT YOU’LL DO
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B2C Sales Leadership

• Oversee a significant revenue budget responsibility, driving success and growth throughout the Retail and eCommerce team
• Lead the day-to-day activities of the Retail and Ecommerce sales team, developing opportunities nationwide; manage daily communications and ensure team success
• Build a strong team through ongoing feedback, support, and guidance with the goal of facilitating both business and personal growth; set realistic goals and establish expectations; help team members improve sales and work quality
• Develop strong relationships with key stakeholders internally and externally, leading across the organization on key initiatives
• Develop, review, monitor, and enforce policies, practices, and procedures that impact the organization
• Consistently contribute strategic ideas and feedback to executive team
• Meet and exceed customer expectations and demands

Sales Strategy Development

• Develop the overall sales strategy for the Retail and Ecommerce sales force, ensuring corporate financial goals are met or exceeded
• Spearhead new business opportunities and utilize creativity to grow the business in a declining market
• Analyze business trends and understand the customer base, both regionally and nationally, to support effective strategy development
• Study historical sales data, establish sales quotas, and plan future sales targets
• Stay current on industry news and changes as well as competitive models and features
• Track actual performance against expectations and modify strategies, territories, or incentive plans in response

Reporting, Budgeting, & Forecasting

• Prepare monthly, quarterly, and yearly reports for various internal groups
• Prepare and deliver presentations for various regional and global meetings
• Lead team to manage product forecasting & supply chain activity
• Lead team to manage custom SKU requests as opportunities arrive

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ABOUT OUR IDEAL CANDIDATE
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Education & Experience

• Bachelor’s Degree (or equivalent experience) in Business, Marketing, or a related field
• 12+ years of experience managing a large national sales function across multiple markets, developing and executing on robust sales strategies, meeting and exceeding multi-million-dollar sales targets, and leading and managing a team
• 3+ years of experience in the office supplies / consumer electronics industry – Preferred
• Knowledge of Customer Relationship Management (CRM) System (Salesforce preferred)

Other Skills, Knowledge, & Abilities

• Expert knowledge in all aspects of sales management, including but not limited to: forecasting, goal setting, team planning, account mapping, resource management, time management, selling to the relevant executive, conducting executive briefings
• Strong resilience and an aptitude for crafting creative strategies to achieve business growth in a declining market
• Strong ability to strategically analyze data, think and execute on long-term action plans
• Excellent negotiation skills
• Strong communication skills (written/verbal/interpersonal) and ability to build relationships internally and externally
• Strong ability to deliver effective presentations at the executive level
• Ability to lead, develop and mentor others

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ADDITIONAL DETAILS FOR THIS ROLE
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This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $190,000 – $224,000 per year
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

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WHAT WE OFFER OUR EMPLOYEES
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At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
• Professional Development: We’re committed to helping you grow in your career with opportunities for training and development
• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
• Employee Engagement: Join a team that values your contributions and celebrates success together

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation (“Brother”) is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.