We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Meet the team:

• We are a team of Trusted Advisors – to Market Unit, Business Area, and Regional Leadership
• We are a very diverse group with different backgrounds and experiences (from Operations, Controlling, Consulting, Sales, Maintenance, to Commercial Finance)
• We are the magicians who make the biggest Services region globally run on all cylinders!  

What you’ll do:

• Be a trusted advisor to the Services Market Unit or Business Area Leadership from a Revenue Operations perspective
• Work closely with the colleagues within the NA Revenue Operations Team, NA Services Controlling, as well as broader NA Regional teams
• Steer business performance, especially on Services Top KPIs
• Manage overall Rhythm of the Business – lead the cadence of Services processes, support action plan design and execution in a proactive, consistent, and timely manner
• Support and drive the following key processes and cadences: Bookings & Revenue forecasting/ADRM, annual Services budgeting, account assignment and territory planning, Services Top KPI target setting and execution, sales order monitoring, portfolio review, month-end & quarter-end closing
• Drive and integrate new KPIs and focus areas such as Consumed ACV, Customer Value Journey into the business.
• Prepare top performance metrics / KPIs, support QBRs / Business reviews, provide content, capture trends, business insights, make recommendations, and drive improvement action plans
• Use knowledge, data, and analytical skills to provide insightful, fact-based decision-making analysis for the Leadership team
• Contribute to process adoption and tool enhancements – e.g. Harmony, IBP, PtD/FELIPE, Bookings & Revenue ADRM
• Be a key contributor and thought leader on the use of internal tools within the company.

What you bring:

• Minimum of 5 years work experience within SAP (ideally Customer Success, Services, CE&X, Sales, Cloud, Operations and/or Finance)
• Bachelor’s Degree: Business Administration, Information Technology or related field
• Knowledge of SAP CS and Services business processes & tools (e.g. Harmony/CRM, ADRM FC, PtD, ISP)
• Innovative thinker, team-player, results-oriented, with a ‘can-do’ attitude
• Strong analytical skills – effectively interpret, correlate data & make logical recommendations
• Strong business acumen – sound decision-making skills related to the Services business
• Organizational excellence – adept at multi-tasking, strong organizational agility & project mgt skills
• Outstanding communication & presentation skills – present thoughts, ideas in a logical manner
• Demonstrated ability for accuracy and thoroughness in delivery of quality outcomes
• Ability to deliver high quality output under deadline pressure and in complex environments
• Proactive approach, with ability to anticipate, communicate, and resolve issues with minimal guidance
• Experience in working within virtual teams across organizations
• High level of proficiency in Microsoft Applications (Teams, Excel, PowerPoint, Word)
• English: Fluent; other relevant languages are a plus

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 99000 – 168300(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 408207 | Work Area:Sales Operations  | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:Virtual – USA #LI-Hybrid

​