#TAKETHELEAD Strength in Numbers: Why Asking for Help is a Sign of Strength
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As we continue to navigate our careers in the ever-shifting economy, it is important to keep in mind the value of asking for help. While some may associate asking for help with inexperience, remember: success leaves clues. By asking questions and seeking out the advice of successful performers in your industry, you will be able to leverage their insight to develop your own success and learn from their mistakes to avoid making the same ones yourself. Asking for help is a sign of a success-oriented mindset and one of the easiest ways to level-up your career by learning from others. Even what may feel like a stupid question can be an excellent opportunity to learn something new and take a step forward in your career. For more on the importance of asking for help, I would like to share a conversation I had recently with Shante Whitaker, a sales leader at Experian, who successfully navigated a career shift from human resources to financial industry sales. Shante began her career selling staffing solutions to financial institutions. After receiving her BS/BA from University of Delaware , she joined Delaware’s first Black woman-owned staffing agency – and quickly found sales to be a lucrative field. Shante also learned a lot about working with people and gained valuable management and leadership skills. As the Delaware economy took a downturn, major manufacturing plants closed and large financial institutions merged. As a result, Shante proactively shifted her focus and began selling technology staffing services to the federal government in Washington, D.C. Here’s what Shante shared about her tech sales journey. Q: Tell me more about your career shift from IT recruiter to IT project manager. What prompted you to make that shift? A: It’s all about identifying your transferrable skill set . In 2010, I decided it was time for a change. I thought, “if I can package up software candidates and sell them to companies, then I can package up code and get projects into production.” Transitioning into a new industry, it was important for me to have the skills and competencies I needed to be successful, so I obtained my Project Management Professional and Professional Scrum Master certifications to help establish credibility with my clients and colleagues. My first IT project management role was at a major financial services company, and I worked in that role for about four years, then moved into Credit Risk project management where I ultimately became a PM Team Lead. During my years of IT project management, I became known as the crisis PM, meaning, when a project was not going well, I was called on to navigate out of the choppy waters and return the project back to smooth sailing. In 2018, I was tapped on the shoulder and requested to support a large initiative to help Experian become further integrated within our credit decisioning processes I loved that Experian had been recognized for years as a great place to work, and the team was collaborative and transparent. I was drawn to their approach to solutions and their high energy, passion, and intelligence. I applied for a sales role, met with an interview panel, completed the hiring assessments, and joined Experian in 2019. Best career decision I’ve made in a long time. Q: That’s a big move – leaving your employer to go work for one of their clients. What advice would you give about making that kind of move? A: Don’t burn bridges. It’s very important to demonstrate value to both organizations, to show them how this will be a win-win. It’s really important to build and value strong relationships because you never know when you’re going to run into someone again, especially in the financial institution industry, or in sales generally. The industry may seem huge, but it’s smaller than you think. Q: What would you tell women about taking the lead and getting a seat at the table? What’s it like at Experian? A: One of the things that I think is important when you take the lead is to ask the stupid or obvious questions. I know it may make people a little uncomfortable, but it has been very helpful for me. It’s something I didn’t do earlier in my career because I didn’t want to look inexperienced, but I’ve learned that to show I have control over the situation means asking every possible question, and normally there are three other people who had that same question. Don’t be afraid to ask and ask with confidence. Taking the lead definitely means coming in with confidence and a vision. You don’t want to waver, and you want to be respectful of the people who have already been there. Don’t demean people—work with people. Taking the lead really just means showing up, being confident in your abilities, and staying laser focused on the path forward —and don’t be afraid to ask for help or to ask the obvious questions. Be positive in your interactions with others, connect with people, and work with people. Say, “Thank you for doing that.” “What are you working on now?” “What excites you about that?” Talk a little bit about the pandemic and how you are reimagining or reinventing something. Learn more about taking the lead. Join us – we are here to #TAKETHELEAD! Sistas In Sales & Experian are thrilled to invite you to a virtual experience for Black History Month. Join Sistas In Sales, the global leader for women of color in professional sales, and Experian, the world’s leading global information services company, on February 26th from 1:30PM – 3:00PM for a two-part experience – learning, networking, and recruiting. Register Here Q: What excites you in your current work? A: Ever since the pandemic began, we’ve had to shift our approach because a lot of our clients were used to us showing up on site. It took some time to rework my approach in order to have that same level of engagement through a camera lens, but now I have three key tactics I