Signavio, Customer Renewal Executive

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Signavio is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation with live insights. Our passion is creating products that people love to use. SAP Signavio is a place where new ideas are a top priority and implemented rapidly.

As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base. You will serve as the primary point of contact for clients nearing the expiration of their current contracts or subscriptions, guiding them through the renewal process with a focus on exceptional service and support.

Key Responsibilities and Tasks

Client Relationship Management:

- Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.

Renewal Process Management:

- Provide end-to-end renewal execution support.
- Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
- Coordinate renewal activities, including timely communication with clients, sending renewal quotes, and addressing any questions or concerns.
- Collaborate with internal teams to ensure a seamless renewal process for clients.
- Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements.
- Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.

Renewal Forecasting and Reporting:

- Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
- Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.

Special & Strategic Projects:

- In addition to traditional renewal process, there will be the opportunity to managed workstreams and initiatives which depend upon renewal process for success.

Qualifications

Experience and Skills

Critical thinker.
Problem solver.
Ability to work under pressure.
Excellent time management.
Task driven.
Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
Proficiency in Microsoft Office Suite.
Demonstrated ability to work collaboratively in a cross-functional team environment.
A passion for customer satisfaction and a commitment to delivering exceptional service.
Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.
Preferred:
- Ability to work through multiple SAP commercial software systems.
- Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.
- Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.
- Knowledgeable on Scope of negotiation authority within SAP’s policies and procedures.
- Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote).
- Knowledgeable in Forecasting principles, methodologies, and triggers.
- Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.
- Knowledgeable in regional-specific process requirements.
- Knowledgeable in regional deal support structures and relationships with/ability to influence these teams.
- Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams.
- Business process management or related knowledge and experience

Education

Bachelor's degree (or equivalent experience).

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $75,000 – 173,700(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Required skills

Other jobs you may like

SLED Account Manager – Oregon
- @ NetApp