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Capacity Manager – Cloud Architect and Advisory Team

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

This is a hybrid role based out of one of the following locations. Newtown Square, PA – Houston, TX – Chicago, IL – Alpharetta, GA. Hybrid is 3 days a week oniste, 2 days a week remote.

PURPOSE AND OBJECTIVES:
The candidate will act as a primary point of contact for resource management within the CAA team. They will work with the market unit CAA Managers within their region of assignment and triage deals to CAA’s based on availability, skills and previous experience.

EXPECTATIONS AND TASKS:
This is a back-office role where you will support the CAA Leadership in managing SAP Cloud ERP Private Edition deals. Following are the key tasks that this role will perform:

Opportunity Management and Capacity Management.
Check the status for qualification criteria and check for technical questions.
Collate all incoming requests in a dashboard and gather details from sales.
Work with MU Sales Leaders and MU CAA Manager for prioritization of the opportunities.
Monitoring CAA utilization and workload. Mitigating resource concerns by reallocating resources.
Organize daily/weekly meetings where details of open opportunities and available capacity should be discussion.
Be the single point of contact to handle queries on opportunity assignment and progress.
Provide regular reporting to CAA management on workload distribution.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

Very high proficiency in MS Excel and other reporting tools.
Expertise in Excel Programming using VBA
Excellent communication skills, organizational skills, attention to detail, and the ability to handle simultaneous tasks and projects in a fast-paced environment.
Ability to handle sensitive and confidential information appropriately.
Bachelor’s degree, Business Administration required from an accredited university.
Fair understanding of SAP technologies.
English Language proficiency. Any other language would be an asset.

WORK EXPERIENCE:

5+ years of experience in resource management, project management, business analyst, data analyst.
Experience working for an enterprise software and/or services vendor necessary.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 91,600 – 205,700 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Account Executive – Utilities – West

What you'll do:

As an Account Executive at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.

Serve as the end-to-end account owner and maintain senior client relationships
Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
Lead (virtual) account team and coordinate all roles across the customer
Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
Utilize expert governance and stakeholder management skills
Interpret consumption data and drive insights to action
Orchestrate resources such as junior sales quota carriers as needed
Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization

What you bring:

10+ years of experience in Sales or Consulting with complex business software/IT solutions
Utilities or other Asset Intensive and/or Customer Service intensive industry experience
Bachelor’s degree or equivalent required (MBA preferred)
Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
Strong program/project management and commercial/deal support skills
Excellent verbal and non-verbal communication skills
Ideal candidate is West Coast based.

Meet your team:

You will work closely with the SAP Market Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization.
You will also partner with other SAP leads to maximize customer success and drive insights into action.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $233,700 – 397,300(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Solution Advisor Expert Business Development Acceleration Team – Customer Experience (CX)

About SAP Customer Experience (CX)

SAP Customer Experience (CX) helps brands build trusted relationships with their customers to unlock new digital innovation, customer value, and sustainable growth. The portfolio includes SAP Cloud for Customer, SAP Commerce, SAP Emarsys Customer Engagement, and SAP Customer Data Management—delivering a unified front-office solution that integrates seamlessly with SAP’s Intelligent Enterprise.

Team Description – Business Development Acceleration Team

The SAP Customer Experience organization is launching an exciting new team that will be laser-focused on building top-of-the-funnel demand with a focus on competitive replacements within the SAP ERP install base. The Business Development Acceleration Team will be responsible for working with regional sales teams to identify top ERP customers to target as part of a structured demand program.

This team will be responsible for

Researching target customers to understand customer priorities and key contacts.
Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer.
Aligning with the regional AEs to execute the customer-specific proposal.
Reporting and analytics on the end-to-end process, including pipeline generation.

In this role, the team member will serve as a strategic advisor and will be responsible for defining competitive win strategies for the SAP Customer Experience line of business. In addition, they will be an active participant in demand generation programs and activities. Furthermore, they will provide one-on-one and one-to-many enablement and coaching on winning approaches against CX competitors. Moreover, this resource will be expected to engage in customer meetings and calls face-to-face to help drive competitive differentiation and value propositions in active sales cycles. Finally, this resource will be expected to create and contribute to Internal and external content with SAP differentiation.

Key activities and responsibilities include

Aligning with regional CROs / Sales leaders to identify key customer targets
Categorizing and prioritizing targets based on CX’s “right to win” space
Defining data points required for effective customer research
Crafting business benefit messaging for customer proposals
Aligning with internal SAP stakeholders for content and message creation
Creating standardized templates for proposal building
Defining customer-specific pricing proposals
Creating feedback loops with regional sales team members
Defining team performance metrics and standardized reporting
Leading and mentoring the second team member, including workload prioritization
Collaborating with sales leadership and CX Solution Experts on proposal delivery and feedback

Experience & Capabilities

The ideal candidate will demonstrate a balance of strategic thinking and hands-on execution, with a strong understanding of the CX competitive landscape and how to influence customer decision-makers.

Extensive experience (5+ years) in the Customer engagement/Marketing/CRM business
Knowledge of the Customer Experience space with previous roles at SAP CX or similar providers like Salesforce.com, ServiceNow, Microsoft CX, Oracle CX, HubSpot, or Commerce Tools
Strong project management skills
Executive-level written and verbal communication style
Proficiency in Excel, Word, and PowerPoint
Previous experience in sales, marketing, or consulting

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Business fluency in English
Bachelor's degree (or equivalent experience) required, MBA or equivalent degree preferred.

#SAPCSCareers

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 194,100 – 411,600 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Domain Advisor Sr Specialist – Business Development Acceleration Team – Customer Experience (CX)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About SAP Customer Experience (CX)

Team Description – Business Development Acceleration Team

This team will be responsible for

Researching target customers to understand customer priorities and key contacts
Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer
Aligning with the regional AEs to execute the customer-specific proposal
Reporting and analytics on the end-to-end process, including pipeline generation

Role Description

As the senior team member for the Business Development Acceleration Team, this role will provide strategic direction and execute key aspects of the program. This includes working directly with regional sales leadership and mentoring a junior team member.

Key activities and responsibilities include

Aligning with regional CROs / Sales leaders to identify key customer targets
Categorizing and prioritizing targets based on CX’s “right to win” space
Defining data points required for effective customer research
Crafting business benefit messaging for customer proposals
Aligning with internal SAP stakeholders for content and message creation
Creating standardized templates for proposal building
Defining customer-specific pricing proposals
Creating feedback loops with regional sales team members
Defining team performance metrics and standardized reporting
Leading and mentoring the second team member, including workload prioritization
Collaborating with sales leadership and CX Solution Experts on proposal delivery and feedback

Experience & Capabilities

The ideal candidate will demonstrate a balance of strategic thinking and hands-on execution, with a strong understanding of the CX competitive landscape and how to influence customer decision-makers.

Extensive experience (5+ years) in the Customer engagement/Marketing/CRM business
Knowledge of the Customer Experience space with previous roles at SAP CX or similar providers like Salesforce.com, ServiceNow, Microsoft CX, Oracle CX, HubSpot, or Commerce Tools
Strong project management skills
Executive-level written and verbal communication style
Proficiency in Excel, Word, and PowerPoint
Previous experience in sales, marketing, or consulting

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Fluency in English, any other language an asset.
Bachelor's degree (or equivalent experience) required, MBA or equivalent degree required from an accredited university preferred.

#ICC25

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 137,300 – 294,000 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.